Privacy Policy

At The Mini Movers, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

 

If you have any questions regarding this statement and our privacy practices, please contact us by email jo@theminimovers.co.uk  or by post at The Mini Movers, 1 Pease Close, Warwick, CV34 7BA.

 

Who are we?

The Mini Movers is the trading name for Mrs Joanne Bartlett.  Our office address is 1 Pease Close, Warwick, CV34 7BA. For the purposes of Data Protection, The Mini Movers is a data controller. Our ICO registration number is: C1191330.

 

What personal data or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on the website and when.

 

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about our services or if you register to be sent an email news update. 

 

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best information on our products and services.

 

We may use your information to:

 

·     To carry out our obligations arising from any contract or contract negotiations entered into by you or us as a customer or prospective customer.

·      Process an enquiry that you have made to us.

·      Process your order and process after sales service

·      Maintain a class register.

 

 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the Mini Movers classes and our contractual requirements to deliver the agreed classes to you.  If you would like to know more, please read below:

 

Details of our processing

 

1. Prospective Customers

 

Type of Data Held

·      Name and contact information

·      Information and documents relating to the services we are providing, including communications with you.

 

Length of Time Held

We will retain information about you for the duration of the enquiry, then a further 5 years.

 

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA servers.

 

2. Customers

 

Type of Data Held 

·      Parent Name and contact information

·      Name and Date of Birth of child

·      Information and documents relating to the services we are providing, including communications with you.

·      Billing and payment information (NB: we do not store Credit or Debit Card details).

 

Length of Time Held

We will retain information about you for the duration of our contractual relationship with you, then for an additional 4 years. We retain financial transaction records for 6 years, following the end of the current financial year.

 

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA servers. Transaction details are stored in Stripe servers, which may be outside the EEA.

 

 

Who has access to your information? 

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.  

 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime. 

                                                      

We may pass your information on to our third-party service providers, agents or subcontractors (e.g. Class4kids) for the purposes of completing a task or providing services to you on our behalf.  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.  

 

Third party services providers who act as data processors on our behalf:

  

 

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the USA or other countries outside of the EEA, for example Stripe.

 

Your Choices & Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

 

  • You can verify the details you have submitted to The Mini Movers by contacting us by email: jo@theminimovers.co.uk or phone 07850944690.. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

  • You can always feel free to update us on your details at any point by sending an email to jo@theminimovers.co.uk

  • You can unsubscribe from receiving marketing emails from us by sending an email to jo@theminimovers.co.uk with the message ‘Unsubscribe’. Once you do this, you will no longer receive any emails from us.

  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email jo@theminimovers.co.uk

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office here: https://ico.org.uk

 

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems.  

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at jo@theminimovers.co.uk if you wish to make a request.

 

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 27/09/2022.